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Owner Relations
El Paso E&P Company, L.P.’s relationship with our interest owners is an integral part of our business. We understand how important your ownership is to you, and we believe that communication is critical to maintaining a good relationship. The goal of our Owner Relations team is to provide all owners with a high level of service. We are committed to answering inquiries in a professional, timely, and accurate manner.
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 How do I contact El Paso E&P Company, L.P.?
Phone: 713.420.1200
Hours: Mon-Thurs 8:00 am - 4:00 pm CST
Friday 7:00 am - 12:00 noon CST
When you call this number you will hear the following options. Your selection will direct your call to the appropriate department. Please select the number that best identifies the reason for your call.
Option (1) Questions regarding Royalty payments, Working Interest payments, or Division Order issues
If you have chosen Option 1 you will then be asked to select the Number (option) which corresponds to the location of the property in question. This will direct the call to the Owner Relations Analyst responsible for that area.
- Oklahoma
- Rocky Mountains (including Colorado, Indiana, Utah, Kansas, and Wyoming)
- South Texas
- Alabama, Arkansas, Offshore, and other areas
- Texas (other than South Texas)
- Louisiana
Option (2) Questions regarding Joint Interest Billing Invoices or Statements
Option (3) Problems regarding checks not arriving as expected
Option (4) Information for a change of address
Option (5) Information or questions regarding your 1099
Option (6) Bank Drafts
Option (7) Oil & Gas Lease payments or Shut In payments
Please have your Owner Number/Business Associate Number ready (an eight digit hyphenated number located at the bottom left hand corner of your revenue check detail). If our analysts are busy assisting other owners please leave a message including your name, owner #, phone #, and a brief message regarding the reason for your call. An Analyst will call you back the same day or within 48 hours.
Email: ownerrelations@elpaso.com
Written: El Paso E&P Company, L.P.
Attention: Owner Relations Department
P O Box 2511
Houston TX 77252-2511
Change of ownership
Address changes
Find out more.
Check detail statement explanation
Find out more.
Frequently asked questions
Please understand that we will only answer inquiries from the individual(s) whose name(s) appear on the account or the owner’s legally recognized agent. This is to protect the confidentiality of information regarding your account.
When were the Revenue checks mailed?
What should I do if I don’t receive my check?
What if my check is lost, stolen, or stale dated (over 180 days old)?
Can I receive a copy of an endorsement (signature) on my check?
Do you offer Direct Deposit?
How do I change my address?
What if I change my name?
How do I add my spouse to my account?
What should I do if the owner of record passes away?
How do I transfer my interest to someone else?
What documentation is required to transfer my interest into a Trust?
What if there is a change in the Trustee?
I need an explanation of my check detail.
Why did you deduct backup withholding?
Why are the Division of Interest Decimal (DOI) and the Disbursement Decimal different on my detail?
What are the deductions in the column Property Deducts/Owner Deducts?
Why are there negatives amounts on my check detail? Do I subtract that amount?
Why does the amount of my royalty payment vary from month to month?
Why is the gross amount of my check smaller than the net?
My sibling/family member has the same interest as I do, why is their check different than mine?
Why have I not received any money on a new well that is producing?
What is the value of my interest?
Where can I find out about unclaimed (escheated) funds?
When will I get my 1099?
Why doesn’t my 1099 tie to the checks I received?
Why did I receive multiple 1099s?
How do I report certain income/expenses on my tax return?
Why didn’t I get a 1099?
How can I have any discrepancies corrected?
How do I obtain a copy of my 1099?
Why did I receive a letter telling me I could obtain information from the Railroad Commission?
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